Your Questions, Our Answers & Quick Quotes

Find answers to common questions about our printing services or request a personalized quote for your next project.

Frequently Asked Questions

What is your typical turnaround time for printing orders?

Turnaround times vary by service and quantity. Standard business cards or flyers can be ready in 1-2 business days. Larger or more complex projects, like books or large format banners, may take 5-7 business days. We also offer expedited services for urgent needs.

Do you offer graphic design services?

Yes, we have an in-house team of experienced graphic designers who can help you create stunning designs from scratch, or refine your existing artwork to be print-ready. Simply select "Graphic Design Services" in the quote form.

What file formats do you accept for print-ready artwork?

We prefer PDF (press-ready with bleeds), but also accept Adobe Illustrator (AI), Photoshop (PSD), EPS, and high-resolution JPEG/PNG files. Please ensure all fonts are outlined and images are embedded.

Can I get a sample of your print quality?

Absolutely! We can provide samples of our paper stocks, finishes, and general print quality upon request. Please visit our office or contact us to arrange for samples.

Do you deliver printing orders within Kigali or Rwanda?

Yes, we offer delivery services within Kigali and can arrange for shipping across Rwanda. Delivery fees may apply depending on the order size and location. Please inquire when requesting a quote.

What are your payment options?

We accept bank transfers, mobile money payments (MTN MoMo, Airtel Money), and cash. For larger orders, a deposit may be required before production begins.

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Accepted formats: JPG, PNG, PDF, AI, PSD (Max size: 10MB)